FAQ & SPA Rules

1. PROMOTER

The promoter is Elahotel srl, with registered office: Via Trento 138, Pescara.

2. DURATION OF POINTS COLLECTION PROGRAM

The Linfa 2022/2023 programme points collection runs from 01 July 2022 to 31 July 2023. The accumulated points can be used to claim the prizes listed in point 6 of these regulations in accordance with the following terms and conditions. At the end of the collection, unused points will be reset to zero.

3. RECIPIENTS

Participants in the Points Collection program must be identifiable persons, over the age of 18, that are holders of the Linfa Loyalty Card.

4. PROGRAM ENROLMENT

4.1. At the time of enrolment in the program a "points account" is set up that records all of the Participant's operations of collection and use of points.

4.2 By joining the program and using the card, the Participant (Cardholder) fully and automatically accepts these regulations. Elahotel Srl reserves the right to refuse a request for registration if there is a just cause, subject to verification.

4.3 The entry form must be filled in completely and with true data.Incorrect or incomplete completion of the application form in its mandatory parts does not permit entry into the programme, inhibits the crediting of points and the claiming of rewards.

4.4 Registration for the programme is individual, nominative and non-transferable to third parties. In the event of a change in the data released at the time of enrolment, this must be promptly notified by sending an e-mail to benessere@hvillamaria.it

5. ACCUMULATION OF POINTS

5.1 For the entire duration of the Points Collection program, holders of the Linfa Loyalty Card, who present their loyalty card when making purchases, will receive one electronic point for every euro spent on a single receipt.

5.2 Points will be calculated on the amount spent, net of any discounts applied.

5.3 The crediting of the points at the time of sale will only take place on condition that the Linfa Loyalty Card holder requests the crediting of the points before the receipt is issued. If this is not the case, and the receipt has been issued, the relevant points cannot be accumulated and will not be credited at a later date.

5.4 Points will only be issued following actual payment for the goods purchased.

5.5 Points from two or more Loyalty Cards cannot be accumulated together. The points accrued are strictly personal and cannot be transferred to other Linfa Loyalty Card holders.

5.6 During the period of validity of the programme, the promoter reserves the right to allocate a greater number of points for specific activities, even of limited duration, or for certain categories of products and/or services, as well as to include additional categories of products and/or services in the promotion. It also reserves the right to award any discounts or other benefits to Participants. Such eventual opportunities will be brought to the attention of the Participants by means of appropriate e-mail communications.

5.7 The Promoter reserves the right to remove from the account any points that have not been collected in accordance with the rules. It also reserves the right to close the account, with the consequent impossibility of using the accumulated points, in the event that a Cardholder has participated in a manner that does not comply with these regulations.

6. REWARDS

6.1 Throughout the duration of the Points Collection program, the points accumulated by the Linfa Loyalty Cardholders will entitle them to claim rewards consisting of a DISCOUNT VOUCHER or TREATMENT for sole use at the Linfa wellness centre.

6.2 Discount vouchers/rewards must be spent by 31 July 2023, as of 1 August 2023 they will no longer be valid.

6.3 Rewards can be claimed, upon receipt at the Linfa Wellness Centre, once the relevant minimum target has been reached, according to the following table:

Accrued points needed for Discount voucher value or Treatment:

6.4 The discount voucher cannot be converted into cash and its partial use will not entitle you to a refund, in any form, of the residual value that has not been used.

6.5 Once a reward has been generated, the corresponding points value will be deducted from the Linfa Loyalty Card balance used for the transaction.

6.6 The use of a discount voucher by the customer is considered complete with the issuance of the receipt that uses the discount itself.

6.7 The customer may choose and use only one discount voucher per transaction.

6.8 The economic value of the DISCOUNT VOUCHER or TREATMENT does not entitle the Cardholder to accrue points with this transaction.

6.9 During the period of validity of the Collection of Points, the promoting company reserves the right to add further prizes, which will be publicised by means of special advertising material directly in the points of sale and on the website www.benesserelinfa.it. THE DISCOUNT VOUCHER can only be used on wellness treatments, body treatments, facials and massages.

6.10 Once the reward request has been made, it is no longer possible to cancel it and/or recover the points deducted.

7. OTHER INFORMATION

7.1 Other initiatives

Please note that this Points Collection program cannot be combined with other promotional initiatives also in progress during the same period.

7.2 Privacy Policy
Participation in this Points Collection program is carried out in compliance with the Privacy Policy pursuant to Article 13 of Regulation (EU) 2016/679 on the protection of personal data (GDPR).
7.3 Contacts
Requests and suggestions may be sent by writing to:benessere@hvillamaria.it